• Reporting to: Head of Technical Services
  • Department: Information Solutions
  • Job Location: Santiago de Chile
  • Travel Required: Occasional travel to sites in Chile

Company Overview:

Mainstream Renewable Power is the leading independent developer of utility-scale wind and solar power plants. The company is focused on delivering a high-quality portfolio of more than seven gigawatts of wind and solar assets across high-growth markets in Latin America, Africa and Asia.

Summary of Role :

Mainstream Renewable Power is looking for an IT Support based in our Santiago de Chile office. This role will provide level 1 and 2 support using our IS Case Management system and responsible for bringing these cases to resolution for our Latam colleagues (Chile primarily), covering our catalogue of supported Services, with a key focus on continuous improvement and permanent resolution of technical issues. Provide excellent colleague support and technical/application assistance, escalating as required to external suppliers who are part of the support matrix.

What will you do? 

  • Primary point of contact for our case system mailbox for the Latam business (Chile, Colombia at present but more to come).
  • Occasional visits to sites within region
  • Manage case queue within SLA and provide first/second level support for LATAM
  • Remote support for staff working offsite
  • Troubleshoot connectivity issues
  • Manage local IT suppliers for IS requirements
  • Hardware and Software installs
  • Upskill colleagues in the adoption of our MS Technologies

What we require?

The candidate should be equipped with the following key skills:

  • 1-2 years relevant working experience
  • An empathetic listener with the ability to problem solve/focus on continuous improvement
  • Team Player with a desire to up-skill on technologies and transfer/share knowledge
  • A good listener with the ability to problem solve technical issues
  • Microsoft Windows 10 / Office 365 experience
  • Active Directory Administration experience
  • Work in a support or service role
  • Ability to assimilate new technologies
  • Experience administering Sharepoint is beneficial
  • English proficiency is disirable. 

Education and Experience

  • International standard IT certifications, such as CompTIA, Microsoft and/or CISCO with a minimum of 1-2 years of experience.

What we offer?

We offer you the opportunity to work in a dynamic and entrepreneurial organisation, a diverse workplace with regards to gender, age and cultural background in a growing market in a fast-paced industry. You will receive a very competitive total benefits package including an excellent base salary, bonus scheme and share options.

"This job offer encourages the inclusion of people with disabilities in the workplace."

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