Africa South Africa

Key responsibilities  

  • Primary point of contact for inhouse case management system for the SA business.
  • Work with the IS team internationally to monitor and manage case queue within SLA times.
  • Be based in the Cape Town office providing level 1 IS support to Mainstream colleagues with primary focus being the SA Office.
  • Onsite and occasional visits to windfarms and ED offices for IS projects.
  • Provide remote support to colleagues working offsite
  • Troubleshoot connectivity issue
  • Manage local IT suppliers for IS requirements
  • Hardware and Software installs
  • Educate and upskill colleagues in the adoption of our MS Technologies
  • Provide IS inductions to new staff on their first day and assist with set up of IS equipment

Key Requirements for success in the role

  • Completed Matric
  • A good listener with the ability to problem solve technical issues
  • Microsoft Windows 10 / Office 365 experience
  • Experience and interest in working in a support or service role
  • Proven ability to assimilate new technologies

The following would be advantageous:

  • Microsoft and other IT certificates/qualifications (advantageous)
  • Degree or Diploma in IT or Similar (advantageous)
  • Dell desktop and laptop knowledge
  • Active Directory and Azure administration knowledge
  • Experience administering Sharepoint
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